REFUND POLICY · EFFECTIVE SEPTEMBER 2, 2026
Fair handling for personalized digital work.
Personalized reports require processing and, for selected offers, human review. This policy is intended to be clear while preserving any non-waivable consumer rights in your location.
Before work begins
If you request cancellation before assessment processing begins, contact us promptly. If no personalized work has started, we will generally cancel and refund the payment, less any non-refundable fees permitted by law.
After personalized work begins
Once a personalized report has been generated or owner review has begun, the digital service has been substantially performed and is generally non-refundable except where required by law, where we cannot deliver, or where the delivered file is materially inaccessible or incomplete.
Delivery problems
Contact us within 14 days of the delivery notice. We will first restore access, correct a material delivery defect, or provide a replacement. If we cannot do so within a reasonable period, we will issue an appropriate refund.
How to request help
Email support@mystictcm.com with the purchase email and order reference. Do not include sensitive assessment details in ordinary email.